Privacy Policy

Our Commitment to Privacy

RefundJet values your privacy.

Information We Collect

We collect your data (including flight information, bank account details, contact details, and other supporting documents) solely to process your claim and communicate with relevant stakeholders (airlines, regulators, financial institutions or legal counsel if necessary).

How We Use Your Information

Your information is used exclusively for:

• Processing your refund or compensation claim with the airline
• Communicating with you about your claim status
• Facilitating the direct debit mandate for service fees
• Complying with legal and regulatory requirements

Data Protection

We do not sell, rent, or misuse your data. All data is securely stored and accessible only to authorized team members.

Your Rights

Users may request deletion of their data at any time by contacting us.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security audits and monitoring
• Bank-grade security for financial information via Monnify