RefundJet helps passengers submit refund claims for cancelled or delayed flights. We manage the manual recovery process, while you keep control of your payout.
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Airlines pay refunds directly to you. RefundJet uses a secure Monnify direct debit mandate to collect service fees only when a refund is successful.
Air travel disruptions can happen. When they do, passengers may be entitled to refunds depending on the circumstances of their booking and applicable regulations.
RefundJet helps you understand and navigate that process.
Passenger refund practices are guided by consumer protection principles and aviation regulations designed to promote fairness, transparency, and timely handling of eligible refund requests.
These frameworks encourage airlines to:
Eligibility depends on your ticket conditions and the nature of the disruption. Common scenarios include:
Refund eligibility always remains subject to airline fare rules and specific circumstances.
Guidelines exist to support timely refund processing. However, timelines may vary based on:
Passengers should expect communication and status visibility throughout the process.
RefundJet does not replace airline decision-making. Instead, we provide structured support to help passengers:
Our goal is to make the process clearer, more organized, and less stressful.
When a refund is approved:
This keeps the process transparent for all parties.
RefundJet maintains:
RefundJet is designed to complement existing airline processes by improving documentation quality and passenger understanding - helping both passengers and airlines manage refund workflows more efficiently.
You can submit your claim online in minutes.
No refund, no fee.
Real results from real travellers who recovered their airline refunds with RefundJet.
Last updated: July 3, 2026
Three simple steps to recover your airline refund.
Upload your ticket and fill out our secure form in minutes. Share your flight details, proof of travel, and bank information.
Our team contacts the airline and monitors your refund request. We handle all correspondence and escalations on your behalf.
We alert you once the refund is ready and the airline transfers it directly to your account. You're always in control.
From start to finish, here is exactly what happens with your claim, including your signed LOA and the one-time ₦50 bank authorization charge.
Provide your flight details, upload documents, enter your bank information securely, generate and sign a Letter of Authority (LOA).
Complete a one-time ₦50 bank authorization charge so we can collect our fee after your refund succeeds.
Your bank confirms the authorization. Your claim is now ready for airline submission.
We submit your claim to the airline and follow up until they respond with a decision.
The airline pays your refund directly to your bank account. You're in control.
Our service fee is collected via direct debit. Your refund journey is complete!
Getting a refund from an airline shouldn't be a hassle—and with RefundJet, it isn't.
Simple, straightforward process. No confusing terms or complicated paperwork. We guide you every step of the way.
Our experienced team knows the airline systems and follows up persistently to speed up your refund.
Your data is protected with bank-grade security. Track your claim status in real-time through your dashboard.
We operate within Nigerian aviation regulations and partner with industry bodies to ensure compliance.
We only charge a fee when your refund is successful. No hidden costs, no surprises. You pay nothing until you get paid.
Our customer support team is available to answer your questions and keep you updated on your claim progress.
RefundJet stores data with strict access control, encrypts sensitive fields, and keeps a clear audit trail for every claim. Monnify handles debit mandates with bank-grade compliance.
Role-based access ensures only authorized staff can view or act on claims.
Consent checklists and privacy acknowledgements are captured for each claim.
Every status change and action is logged and visible in the customer dashboard.
Eligibility checks, mandate authorization, and documentation upload in one flow.
Sign up and Start a ClaimNo. Airlines pay your refund directly to your account. We only collect a service fee after success.
The mandate lets us debit the service fee after a refund is paid. It protects passengers from upfront charges.
Mandate verification may take a few days. You can always track the current status in your dashboard.
No. RefundJet currently supports only airline-issued tickets. If your ticket was purchased through a travel agency or third-party platform, please contact the agency directly for refund assistance. They remain responsible for managing refund requests on behalf of their customers.
The mandate authorization transfer (₦50) must come from the same bank account you selected during setup. Transfers made from a different account will not activate the mandate and cannot be refunded.
Your claim starts processing only after your direct debit mandate is active. These are two separate steps: first, your mandate must be authorized and activated, then we begin working with the airline on your behalf.
No, unless it is a group ticket.
Claims may only be submitted by the actual passenger, except in cases where:
In such cases, the group lead may submit the claim on behalf of the team.
Start a claim and we will guide you through every step.