Start a claim — RefundJet

1. Claimant details

For multiple bookings or a group submission, enter the lead claimant here. Their name and telephone number head the single group authorization letter.

First name

Last name

Telephone number

2. Flight booking

Have more than one ticket or submitting for a group? Add each passenger's booking. The lead claimant above signs one authorization letter listing everyone.

Booking 1

Booking ref (PNR)

Ticket number

Airline

Reason for refund

Flight number

Route

Date of travel

3. Payout bank account

The airline will pay your eligible refund or compensation here. You'll later set up a direct debit on this same account.

Account holder name

Bank

Account number / IBAN

Bank code (filled automatically)

4. Supporting documents

Attach evidence that speeds up your claim — e.g. your e-ticket or booking confirmation, the airline's cancellation notice, and a valid ID. PDF or image (JPG, PNG), up to 5 files of 5 MB each.

Optional, but strongly recommended — airlines ask for these.

5. DeclarationsI have read and accept RefundJet's Terms and Conditions.I agree to RefundJet's service fee (15% of the recovered amount for ticket refunds, or 25% for delay/cancellation compensation claims, unless agreed otherwise), debited only after I receive payment, plus the one-time ₦50 bank mandate authorization charge.I declare that all information I have provided is true and accurate.I understand RefundJet is only a facilitator — the airline decides whether and how much to pay on my claim.I agree to set up a direct-debit mandate on my payout account so the fee can be collected.

Start your refund or compensation claim